Booking support
Booking information
& queries.
Find help with invoices, payment, joining instructions and getting ready for your HE Professional event.
Find the right contact01 / Finance
Payments & invoices.
Invoices, purchase orders and receipts are handled by our Credit Control team.
When will my invoice arrive?
If you selected payment by invoice, it will be emailed to the financial contact within 7 working days of booking. The payment due date will be stated on the invoice.
If it hasn’t arrived after 7 working days, please contact creditcontrol@govnet.co.uk with your booking reference number and event name.
Who can help with a purchase order or invoice query?
For purchase orders (POs), invoice details or any other finance questions, email creditcontrol@govnet.co.uk. Include your booking reference number, the event name and any invoice or PO reference relevant to your query.
I paid by credit card. How do I request a receipt?
If you require a receipt for a credit card payment, please email creditcontrol@govnet.co.uk with your booking reference number.
02 / Your event
Joining instructions.
What to expect before the event, and who to contact if you need help joining.
When will I receive my joining instructions?
Your joining instructions will be emailed to you 1 week before the event date. Keep them handy for the practical information you need to attend.
My joining instructions haven’t arrived. What should I do?
Check the inbox for the email address used for your booking, including your spam or junk folder.
If the event is within the next week and you haven’t received your joining instructions, email enquiries@heprofessional.co.uk with the event name, attendee name and booking reference number, if available.
What if I booked less than 1 week before the event?
If you booked less than 1 week before the event date and haven’t received your joining instructions, contact enquiries@heprofessional.co.uk. Include the event name, attendee name and booking reference number, if available, so the team can help with the arrangements.
03 / Your place
Bookings & attendance.
Help with your booking details, attendance arrangements and wider event questions.
I can’t find my booking confirmation. Who can help?
Check your inbox for an email from info@heprofessional.co.uk with the subject line ‘Booking Confirmation: HE Professional’.
Check your spam or junk folder too. If you still can’t find your confirmation, email enquiries@heprofessional.co.uk with the event name and attendee details.
How do I update booking or attendee details?
Email enquiries@heprofessional.co.uk with the event name, booking reference number, the details currently on the booking and what you need to update. Please contact the team if you would like a colleague to attend in your place.
What if I need to cancel or move my booking?
Please send your request in writing to enquiries@heprofessional.co.uk, including your event name and booking reference number. Review the booking terms and conditions for the conditions that apply to changes, cancellations and transfers.
How do I tell you about access or dietary requirements?
Please email enquiries@heprofessional.co.uk as early as possible with the event name and your access requirements, or any dietary requirements for an in-person event, so the team can discuss the arrangements with you.
Where can I find the programme, venue or event format?
Visit your event page for the programme and published event details. You can find it through our live events page. Your joining instructions, sent 1 week before the event date, will explain the arrangements for attending.
Will I receive the slides or recordings from the event?
For virtual events, presentation slides and session recordings will be sent to delegates via a download link 1 day after the event takes place.
Before the day
A little preparation.
A more useful event.
Save the date in your calendar.
Add the event date to your calendar and keep your booking details and reference number somewhere easy to find.
Plan how you’ll attend.
For in-person events, check the venue and plan your journey. For virtual events, review your joining instructions and check your device, connection and audio.
Bring your questions.
Review the programme and think about the ideas, questions and conversations that would be most useful to your work.
Contact the team
The right people.
The right support.
Finance & payment
Invoices, purchase orders, payment questions and credit card receipts.
creditcontrol@govnet.co.ukYour booking & event
Joining instructions, attendee details, access requirements and event questions.
enquiries@heprofessional.co.ukPlease include your event name, attendee name and booking reference number, if available, so the team can find your booking.
Booking terms & conditions
Read the terms that apply to your event booking.