Webinar: Embedding the Student Voice - How Can Complaint Management Teams Work More Effectively with Student Representatives?

8 Jan

Written By Helen Connellan, Student Experience Manager (Casework), City, University of London

An illustration of teamwork to suggest effective co-working with student representatives in university complaints procedures.

As part of HE Professional’s 2023 Student Complaints Action Day, Helen Connellan (Student Experience Manager [Casework] at City, University of London) led a session exploring how complaint management teams can work more effectively with student representatives. This session covers:

Developing a holistic approach to the student voice and complaint management
The role of student feedback for complaint management teams
Shifting the institutional culture

Upcoming Events

All Events

May 21

Neurodiversity in Higher Education 2024

Neurodiversity in HE 2024 will support your teaching and support staff to explore practical solutions for enhancing outcomes for neurodivergent students in your university.

Participants will gain expert insight on advancing teaching delivery, optimising digital learning and designing an inclusive learning environment.

May 22

Premium Live Webinar: Enhancing Your Content Strategy

Lucy O’Grady and Lauren Podd will be sharing their best practices in Canterbury Christ Church University’s content strategy, whilst highlighting the need for collaboration and a strong brand identity across the institution.