Webinar: Embedding the Student Voice - How Can Complaint Management Teams Work More Effectively with Student Representatives?

Student Experience & Satisfaction
Written By Helen Connellan, Student Experience Manager (Casework), City, University of London
An illustration of teamwork to suggest effective co-working with student representatives in university complaints procedures.

As part of HE Professional’s 2023 Student Complaints Action Day, Helen Connellan (Student Experience Manager [Casework] at City, University of London) led a session exploring how complaint management teams can work more effectively with student representatives. This session covers:

  • Developing a holistic approach to the student voice and complaint management

  • The role of student feedback for complaint management teams

  • Shifting the institutional culture

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Helen Connellan, Student Experience Manager (Casework), City, University of London
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