Webinar: Embedding the Student Voice - How Can Complaint Management Teams Work More Effectively with Student Representatives?

Student Experience & Satisfaction
Written By Helen Connellan, Student Experience Manager (Casework), City, University of London
An illustration of teamwork to suggest effective co-working with student representatives in university complaints procedures.

As part of HE Professional’s 2023 Student Complaints Action Day, Helen Connellan (Student Experience Manager [Casework] at City, University of London) led a session exploring how complaint management teams can work more effectively with student representatives. This session covers:

  • Developing a holistic approach to the student voice and complaint management

  • The role of student feedback for complaint management teams

  • Shifting the institutional culture

Upcoming Events

Helen Connellan, Student Experience Manager (Casework), City, University of London
Previous

Webinar: 5 Action Points for Your Complaints Team - Lessons from OIA Cases
Next

Webinar: Student Misconduct and Non-Academic Discipline - Building Trust and Transparency in Investigations