Understand why workload projects fail, explore how to lead a collaborative approach to reducing workload and assess the main offenders of needless complexity.

Lucy O’Grady and Lauren Podd will be sharing their best practices in Canterbury Christ Church University’s content strategy, whilst highlighting the need for collaboration and a strong brand identity across the institution.

This webinar will introduce the various elements that can potentially lead to more effective collaboration and impactful leadership of this agenda, as well as providing practical insight into the journey Manchester Met has been on over the last five years.

This webinar will introduce practical strategies through which universities and HE professionals can take an inclusive approach to employability development, via their own practice as well as through collaborative working across the university environment.

Careers professionals at London Metropolitan University discuss how they developed and implemented the Careers Education Framework, which is based on an ethos of social justice.

In this webinar, Conor will draw from his extensive experience in the field of student engagement including sharing insights from his current research with student representatives on student attendance post-COVID-19 and from his recently published RAISE Student Belonging Good Practice Guide.

Student panellists discuss a co-creation initiative at the University of Southampton which works towards tacking the awarding gap for black students.

A webinar exploring the benefits and practicalities of adopting a coaching approach for higher education professionals from the CEO of Grit Breakthrough Programmes. An essential watch for any practitioner seeking to enhance student experience and outcomes.

If you find that you are at the heart of a social media trend, what should you do? This session explores a recent case study from Bath Spa University.

This session sets out why peer learning is a transformative strategy for educational enhancement, fostering collaboration, and building a resilient learning community.

An in-depth case study exploring key learnings from Swansea University’s Employability Academy and Graduate Support Programme.

This webinar delves into practical approaches to staff resilience when it comes to handling sensitive cases, whether that be investigators and caseworkers, or academic staff sitting on Committees or receiving difficult disclosures from students.

Explore the distinct challenges and solutions for small and specialist institutions in demonstrating fair review and investigation processes.

A panel of experts discuss the student as consumer model and how universities can ensure value for money in higher education.

AI has the potential to help turn the tide by inspiring the next generation to make more informed decisions about their educational and career journeys. Simon Pride argues that marketers need to resist the short-term recruitment pressure and instead focus attention upstream.

This panel discussion explores how the use of hyper-personalisation in HE marketing campaigns can support AI-led engagement with prospective students.

Examine new approaches to responses on student sexual misconduct and explore key learning points from the toolkit, as well as ideas on training those involved in investigations.

What does an efficient and responsive case management team look like when handling growing volumes of complex cases? This session explores practical approaches on team structure, management, student engagement and reporting.

Walk through a series of OIA case summaries, examine the core reasons for escalation, how complaint management could have been enhanced and core solutions on complaint resolution.

How can university complaints handling teams work more effectively with student representatives?