Student Experience & Satisfaction Barry McHale and Rebecca Abraham, Office of the Independent Adjudicator for Higher Education Student Experience & Satisfaction Barry McHale and Rebecca Abraham, Office of the Independent Adjudicator for Higher Education

Webinar: 5 Action Points for Your Complaints Team - Lessons from OIA Cases

Walk through a series of OIA case summaries, examine the core reasons for escalation, how complaint management could have been enhanced and core solutions on complaint resolution.

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