Student Experience & Satisfaction Jenny Reid, Head of Student Conduct, Complaints and Appeals, University of Birmingham Student Experience & Satisfaction Jenny Reid, Head of Student Conduct, Complaints and Appeals, University of Birmingham

Webinar: Support for Staff Handling Sensitive Cases

This webinar delves into practical approaches to staff resilience when it comes to handling sensitive cases, whether that be investigators and caseworkers, or academic staff sitting on Committees or receiving difficult disclosures from students.

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Student Experience & Satisfaction Ioana Enany, Head of Student Conduct and Compliance, St George's University of London Student Experience & Satisfaction Ioana Enany, Head of Student Conduct and Compliance, St George's University of London

Webinar: A Toolkit for Investigations of Student Sexual Misconduct

Examine new approaches to responses on student sexual misconduct and explore key learning points from the toolkit, as well as ideas on training those involved in investigations.

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Student Experience & Satisfaction Haylee Fuller, Head of Appeals Complaints & Conduct Office, Queen Mary University of London Student Experience & Satisfaction Haylee Fuller, Head of Appeals Complaints & Conduct Office, Queen Mary University of London

Webinar: Unprecedented Demand and Limited Resources - Enhancing Internal Processes on Complex Case Management

What does an efficient and responsive case management team look like when handling growing volumes of complex cases? This session explores practical approaches on team structure, management, student engagement and reporting.

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Student Experience & Satisfaction Barry McHale and Rebecca Abraham, Office of the Independent Adjudicator for Higher Education Student Experience & Satisfaction Barry McHale and Rebecca Abraham, Office of the Independent Adjudicator for Higher Education

Webinar: 5 Action Points for Your Complaints Team - Lessons from OIA Cases

Walk through a series of OIA case summaries, examine the core reasons for escalation, how complaint management could have been enhanced and core solutions on complaint resolution.

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