Webinar: The Student as Consumer - Managing Value for Money Expectations in Higher Education

Student Experience & Satisfaction
Written By Panel Discussion
An illustration of a consumer and a lightbulb to suggest the student as consumer model in higher education.

This panel discussion was delivered as part of HE Professional’s 2023 Student Complaints Action Day. Laura Pennie (Deputy Academic Registrar, University of Suffolk), Eve Alcock (Head of Public Affairs, QAA), Jonathan Neves (Head of Business Intelligence & Surveys, Advance HE) and Anna Johns (Head of Compliance and Student Protection, Canterbury Christ Church University) discuss:

  • What does ‘value for money’ look like in higher education and how can providers ensure they deliver it?

  • Managing student expectations, understanding perceptions of prospective cohorts and ensuring delivery matches what is promised

  • Engaging with students as consumers and exploring how to protect consumer rights in the higher education system

  • A shortfall in delivery? How to put things right in a way that satisfies the student as a consumer

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