Webinar: Unprecedented Demand and Limited Resources - Enhancing Internal Processes on Complex Case Management

8 Jan

Written By Haylee Fuller, Head of Appeals Complaints & Conduct Office, Queen Mary University of London

An illustration of two hands putting together puzzle pieces to suggest enhancing internal processes on complex case management.

What does an efficient and responsive case management team look like when handling growing volumes of complex cases? In this session, delivered as part of HE Professional’s 2023 Student Complaints Action Day, Haylee Fuller (Head of Appeals Complaints & Conduct Office, Queen Mary University of London) explores practical approaches on team structure, management, student engagement and reporting.