Webinar: Support for Staff Handling Sensitive Cases

Student Experience & Satisfaction
Written By Jenny Reid, Head of Student Conduct, Complaints and Appeals, University of Birmingham
An illustration of a pair of hands protecting an employee from the rain to suggest support for staff handling sensitive university complaints.

This session, delivered as part of HE Professional’s 2023 Student Complaints Action Day, adds to ongoing discussions across the HE sector around how best to manage the increasing complexity and sensitivity of student complaints, particularly around (but not limited to) sexual misconduct, focusing particularly on the support and training available for staff dealing with these cases. Jenny Reid (Head of Student Conduct, Complaints and Appeals at the University of Birmingham) delves into practical approaches to enhance staff resilience, whether that be investigators and casehandlers, or academic staff sitting on Committees or receiving difficult disclosures from students.

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Jenny Reid, Head of Student Conduct, Complaints and Appeals, University of Birmingham
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