Webinar | Compassionate and Supportive Communication: Joining Up Thinking with Student Service Teams

Student Experience & SatisfactionMarketing and Admissions
Written By Harvey Atkinson, Head of Student Communications and Campaigns, University of Sussex

In this session from our 2024 Student Communications Conference, Harvey Atkinson (Head of Student Communications and Campaigns, University of Sussex) covers the following:

  • Working with student service teams to understand evolving student risks to student experience and success

  • Mapping key touchpoints with support teams and evaluating how to maximise interaction

  • Examining the barriers to communicating with low engagement students and those most at risk of crisis

  • Exploring approaches to compassionate and supportive communications that equips students with the tools to access help

Harvey Atkinson, Head of Student Communications and Campaigns, University of Sussex
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