Webinar: Support for Staff Handling Sensitive Cases
This webinar delves into practical approaches to staff resilience when it comes to handling sensitive cases, whether that be investigators and caseworkers, or academic staff sitting on Committees or receiving difficult disclosures from students.
Webinar: Small and Specialist Providers - Building Transparency and Accountability in Complaint Handling
Explore the distinct challenges and solutions for small and specialist institutions in demonstrating fair review and investigation processes.
Webinar: The Student as Consumer - Managing Value for Money Expectations in Higher Education
A panel of experts discuss the student as consumer model and how universities can ensure value for money in higher education.
Webinar: A Toolkit for Investigations of Student Sexual Misconduct
Examine new approaches to responses on student sexual misconduct and explore key learning points from the toolkit, as well as ideas on training those involved in investigations.
Webinar: Unprecedented Demand and Limited Resources - Enhancing Internal Processes on Complex Case Management
What does an efficient and responsive case management team look like when handling growing volumes of complex cases? This session explores practical approaches on team structure, management, student engagement and reporting.
Webinar: 5 Action Points for Your Complaints Team - Lessons from OIA Cases
Walk through a series of OIA case summaries, examine the core reasons for escalation, how complaint management could have been enhanced and core solutions on complaint resolution.
Webinar: Embedding the Student Voice - How Can Complaint Management Teams Work More Effectively with Student Representatives?
How can university complaints handling teams work more effectively with student representatives?
Webinar: Student Misconduct and Non-Academic Discipline - Building Trust and Transparency in Investigations
How can universities build trust and transparency in student misconduct investigations?