Dr Raghda Zahran reflects on the 2023 Learning Analytics Virtual Conference that took place on in November 2023.

This webinar delves into practical approaches to staff resilience when it comes to handling sensitive cases, whether that be investigators and caseworkers, or academic staff sitting on Committees or receiving difficult disclosures from students.

Explore the distinct challenges and solutions for small and specialist institutions in demonstrating fair review and investigation processes.

A panel of experts discuss the student as consumer model and how universities can ensure value for money in higher education.

Examine new approaches to responses on student sexual misconduct and explore key learning points from the toolkit, as well as ideas on training those involved in investigations.

What does an efficient and responsive case management team look like when handling growing volumes of complex cases? This session explores practical approaches on team structure, management, student engagement and reporting.

Walk through a series of OIA case summaries, examine the core reasons for escalation, how complaint management could have been enhanced and core solutions on complaint resolution.

How can university complaints handling teams work more effectively with student representatives?

How can universities build trust and transparency in student misconduct investigations?

Retention is a key priority for universities, and personal academic tutoring is just one tool that institutions can use to tackle this challenge. This article gives a concise insight into personal academic tutoring at The University of Winchester along with future developments.

HE Professional highlights 3 key learnings providers can take from 2022’s PTES to improve the postgraduate taught experience.

This blog brings together five alternatives to surveys that non-student facing teams can use to engage students as partners in the delivery of services and support.

This blog offers guidance for both students and staff roles, suggested activities and methods to co-create enhancements to the student experience.

In this exclusive webinar, Roscoe Hastings (University of Exeter) presents his top 10 tips for providers preparing for the TEF submissions in 2027.

Obinna Okereke provides a snapshot of insights gleaned from the TEF student submissions and potential trajectories for the future.

Can a conversation with a virtual assistant enhance access to study? There’s potential for this to benefit students and staff.

The University of Leeds carried out a cross-institutional research study to find out if subverting traditional student and leadership roles could contribute to cultural change.

3 solutions for universities seeking to deliver a complaints and reporting process that is both robust and prioritises student wellbeing.

Students' Unions (SUs) are vital stakeholders in student experience and success strategies. How can we improve our partnerships with them?

Competence-based education prepares students for a changing world by utilising a forward-facing, inter and cross-disciplinary focus.